If you are a new student, contact the academic advisement office
Contact your advisor
If you still can’t get your pin, contact CIT helpdesk
How can I get my faculty or staff PIN & ID?
If you are a new employee, your PIN and ID will be created and emailed to you after necessary paperwork in HR has been completed
If you are not a new employee, contact the CIT helpdesk
Can’t log on the wildcat web?
Remember: The login to wildcat web is case-sensitive
If you have been trying to login more than 10 times, you have been disabled, contact CIT help desk to unlock your account
If you get the error message “page can’t be displayed”, the system is offline. Try logging in after a few minutes and check email to see if the system is experiencing a problem or update
Lost my PIN?
Contact the CIT help desk
Can’t see any student tabs?
Contact the helpdesk. You are missing the student and advisee roles access
Can’t see courses I teach?
You have the wrong faculty ID number. Contact the Registrar office
Can’t see some of my budgets?
You have not been given access to that budget. Contact your supervisor to request access for you.
How can I print to my office printer?
Your printer needs to be set up. Contact CIT help desk
Why wont my report print?
Check message on your spool files
Printer may be ended. Call Help desk
Why is my report not running?
Report selections may not be correct
Report job may be locked
You may not have access to files
If any, or all above scenarios are true, contact the help desk
How can I have access to function(s) not in my menu?
Contact the help desk
Can’t sign on to the iSeries?
If system tells you that you can’t sign on, your account may be disabled. Contact the helpdesk
If can’t see sign on screen, the system is down. Try logging in after a few minutes and check email to see if the system is experiencing a problem or update
How can my new hires get trained?
Check Administrative Computing web pages for training information